Concept

 

Listen to any of your touch-points

 TeleFaction provides advanced touch-point survery solutions, which enable organizations to make sense of customer insights, from any touch point. Smart and fast feedback when and where you want it.

 

Learn from flexible reporting

Working with our modular reporting system, TeleFaction provide real-time and historical reports, with our integrated and synchronized reporting tool Gemba.

 

Business intelligence in real-time

Telefaction’s real-time triggers and alerts give you the opportunity to act on your customer and employee insights. These ensure essential win backs and minimize customer churn.