TeleFaction provides advanced touch-point survery solutions, which enable organizations to make sense of customer insights, from any touch point. Smart and fast feedback when and where you want it.
Working with our modular reporting system, TeleFaction provide real-time and historical reports, with our integrated and synchronized reporting tool Gemba.
Telefaction’s real-time triggers and alerts give you the opportunity to act on your customer and employee insights. These ensure essential win backs and minimize customer churn.