We proudly present the Return on Behaviour® concept supported by Gemba

Software to understand and improve your customer experience

TeleFaction provide managed


So you can get ahead today!

The 3 latest news from TeleFaction

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  1. HMN Naturgas is a local authority partnership, that is owned equally by 32 Municipalities in the Capital Region and 25 Municipalities in central and northern Jylland. To ensure satisfied customers HMN Naturgas frequently asks their customers, if they are satisfied with HMN Naturgas as their gas company. TeleFaction supports the […]

  2. The vision of Skandia is to deliver more value, every day. This is what drives their strategic prioritizes and daily operations. Open, simple and engaged are Skandias three most important character traits and they are to Skandia, the key to happy customers. TeleFaction supports Skandias vision to create value for […]

  3. Come and visit us the 26th of April at the conference ‘The future of citizen service 2016’, where we will be represented in booth number 5 and be available for at talk about your different options within customer satisfaction surveys and how they can optimize the customer experience in your […]


TeleFaction is the customer experience platform specifically made for high volume and real-time engagement!

Contact us today to improve your business!


Listen to any of your touch-points

 TeleFaction provides advanced touch-point survery solutions, which enable organizations to make sense of customer insights, from any touch point. Smart and fast feedback when and where you want it.


Learn from flexible reporting

Working with our modular reporting system, TeleFaction provide real-time and historical reports, with our integrated and synchronized reporting tool Gemba.


Business intelligence in real-time

Telefaction’s real-time triggers and alerts give you the opportunity to act on your customer and employee insights. These ensure essential win backs and minimize customer churn.

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(+45) 33 30 88 30

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Vil du vide mere om mulighederne for at skabe øget kundetilfredshed og forandring? Brug formularen herunder eller ring til os og få et uforpligtende møde. (+45) 33 30 88 30

TeleFaction was started in 2001 on the notion of challenging the status quo on how to improve customer experience. We want to make a difference every day.

The way we do that is by building products and services that focuses more on how you use the feedback than on how you collect it.


We call it Return On Behavior®.


We aim at building solutions that can drive change with you in the front seat.
Today we deliver our services in 7 countries and in 8 different languauges throughout Europe.


The essence of TeleFaction – Customer satisfactions as a service.